FAQ TO HELP YOU WALK MISTMACHED IN PEACE.

FAQ TO HELP YOU WALK MISTMACHED IN PEACE.

What is CAVAL?
CAVAL is a crazy project to free your feet from symmetry. You've got two feet, why would you still be wearing two identical shoes ?
Our terms for delivery
> > Metropolitan France

Standard delivery : as gentlemen, we're pleased to offer you free delivery in France - shipping takes between 48 and 72 hours. If the order is placed before 7am on a weekday, it will be shipped the same day ; if not, it will be shipped the day after. You'd better get up early !

Express delivery : If you're too impatient to walk mismatched, you can choose our express delivery for only 10€. We will deliver it to your place the next morning if you placed your order before 11am.

> European Union : Fellow European, we're proud to have you join our adventure : CAVAL has no borders. Shipping in Europe costs 15€ and takes around 48 to 72 hours.

> Rest of the world : delivery costs 25€ and takes from 3 to 6 days, depending on the country of delivery. Thank you for representing us so far abroad - don't hesitate to send us pictures !
Are returns free of charge?
> France MĂ©tropolitaine
Yes, returns are free. All you will have to pay is the delivery fee for us to send you a new pair of CAVAL. You wish to return your CAVAL ? All you have to do is fill this form . Of course, the returned pair has to be as good as new and in its original packaging. If you have any question, don't hesitate to send us an email at jesuis@en-caval.fr

> Hors France
Le retour est offert, seul le renvoi de ta nouvelle paire est Ă  ta charge.


What about sizes?
CAVAL shoes are true to size. However, out of two sizes, we advise you to take the smaller one.
Is payement secure?
Perfectly secure. So secure we use the latest 3D-secure technologies !
If a product is out of stock, can I pre-order it?
If your size is out of stock, you can either pre-order it or choose a different product. A small "pre-order" insert will appear on the product page - after purchase, it will be delivered to you within a month.

All there is left to do is place your order and wait eagerly for your new favorite sneakers to arrive !
I've ordered, how should I clean my shoes?
Your CAVALs are your dearest possession ? We've got three tips for you to take good care of them:
1. Don't ever put them in the washing machine ! The silky Italian leather we use might never recover from it
2. Every night, you can put shoe trees in your CAVALs. It acts just as botox : your CAVALs will stay forever young.
3. Clean your CAVALs once a month by rubbing a moist towel on the smooth leather, drying them and then waxing them. For the suede leather, you can revitalize it by using a suede brush.

No need to use a waterproof spray, we've already done it.
How to get in contact with CAVAL?
Here's the CAVAL line : 06 27 04 38 74
And our email : jesuis@en-caval.fr
The easiest is to fill in this form, we'll get back to you extremely quickly.
Who are the Cavaliers?
It's me, it's you, it's whoever decides to walk mismatched. Together, we've decided not to step in others' shoes. Come on, young Cavalier, join us !

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